24 Hour Emergency
We provide a 24 hour emergency service 7 days a week that can be reached by using a free number, 0800 652 6877.
If you have booked us for a job and need to cancel, we will require sufficient notice as it is more than likely that we have turned other customers away to honour your booking. If you need to cancel a job 24 hours beforehand please call us, as we are on the road or working most of the time and will not be able to check emails at such a short notice. However, if materials were ordered for your specific task or labour, we will have to charge for such materials/labour. Failure to provide us with sufficient notice will result in a charge.
I you book a job with us and wish to cancel 48 hours beforehand, you may call or email us. However, if any materials have been ordered for your job, a charge will be incurred. Failure to provide sufficient notice will result in a charge.
Please bear in mind, if you book a job in “out of office hours” and cancel without sufficient notice, a charge will be incurred.
If a customer or designated person leaves the engineer at the premises and does not supervise the job, any changes or additional requirements that the engineer has to do will be charged for at an additional cost.
We offer a 24 Hour Emergency Service